Ragnaro
Ragnaro

Our Commitment to Responsible Play

At Ragnaro, we believe that entertainment should always be enjoyed responsibly. We provide a range of tools designed to help our players manage their activity and maintain control. These features are accessible through your account settings and are in place to support a safe and enjoyable gaming experience.

Managing Your Play: Tools at Your Disposal

We offer several options to help you manage your gameplay, allowing you to set boundaries that align with your personal preferences. These tools are designed to be straightforward to use and can be adjusted as needed.

  • Deposit Limits: Set a maximum amount you can deposit over a selected period (daily, weekly, or monthly). This helps in budgeting your gaming expenditure.
  • Loss Limits: Define the maximum amount you are willing to lose within a specific timeframe. Once this limit is reached, you will be unable to continue playing for that period.
  • Session Limits: Establish a maximum duration for your gaming sessions. When your session reaches the set time, you will be prompted to end your play.
  • Reality Checks: These are periodic notifications that inform you of the time spent playing and your current wins or losses. They help you stay aware of your engagement.
  • Time-Outs: If you wish to take a short break from gaming, you can set a time-out period from 24 hours up to several weeks. During this period, you will not be able to log in or play.
  • Self-Exclusion: For a more definitive break, self-exclusion allows you to block yourself from accessing your account for a longer period, ranging from six months to permanently. This is a significant step, and we encourage thoughtful consideration before activating it.

Accessing and Adjusting Your Tools

All these responsible gambling tools are readily available within your account section. Navigating to the 'Responsible Gaming' or 'Account Settings' area will present you with these options.

  1. Log in to your Ragnaro account.
  2. Navigate to the 'My Account' or 'Profile' section.
  3. Locate and select the 'Responsible Gaming' or 'Limits' option.
  4. Choose the specific tool you wish to activate or adjust (e.g., Deposit Limit, Session Limit).
  5. Follow the on-screen instructions to set your desired limits or duration.
  6. Confirm your changes. Please note that for decreases in limits or activating self-exclusion, these changes may take effect immediately. However, increases or the removal of limits usually have a waiting period of 24 hours to ensure a considered decision.

For self-exclusion, a direct request via email to support@ragnaro.com is also an option. We are here to assist you with any questions you may have regarding these tools.

Support and Resources

Should you ever feel that your gaming is becoming problematic, or if you simply wish to take a break, we provide links to external organisations that offer professional support and guidance. These resources are available to all players.

  • GamCare
  • Gamblers Anonymous
  • Gambling Therapy

We encourage you to familiarise yourself with these tools and resources. Our aim is to provide a secure and responsible environment for all our players.

Playing Responsibly at Ragnaro

We view responsible gaming as an integral part of the Ragnaro experience. Our aim is to provide a platform for entertainment, where players can enjoy themselves within a safe and controlled environment. While the thrill of the game can be engaging, it is important to approach gambling with a clear understanding that it is intended for amusement only. Setting personal limits before you begin playing is a fundamental step in ensuring a positive experience.

Recognizing When to Seek Support

It is important to be aware of potential signs that gambling may be becoming problematic. These can include changes in mood or behaviour, neglecting responsibilities, chasing losses, or experiencing financial difficulties related to gambling. If you find yourself or someone you know exhibiting these behaviours, it is a clear indication that seeking professional support is advisable.

We are committed to providing resources to help our players maintain control. Should you feel that your gambling is no longer a form of entertainment, we encourage you to utilize the tools and support avenues available.

Available Support Resources

We want to ensure that you have access to reliable assistance. We partner with established organizations dedicated to helping individuals with gambling-related concerns. These resources offer confidential support and guidance.

  • **GamCare:** Provides information, advice, and support for anyone experiencing problems with gambling.
  • **Gamblers Anonymous:** A fellowship of people who share their experience, strength, and hope with each other that they may solve their common problem and help others to do the same.
  • **Gambling Therapy:** Offers free online practical help and emotional support to anyone affected by problem gambling.
  • **ConnexOntario:** Provides free and confidential help for gambling, alcohol, and other drug concerns in Ontario. Their helpline is 1-800-522-4700.
  • **Responsible Gambling Council (RGC):** Offers resources and information on responsible gambling practices.

On our platform, you can also request self-exclusion by contacting our support team via email at support@ragnaro.com. We also recommend utilizing parental control software, such as Net Nanny, to ensure underage individuals cannot access gambling sites.